Returns

We hope you will love your Smitten Knits products. However, if you are not entirely satisfied, orders can be returned, unused and in the original packaging, up to 14 days after the receipt of goods for a full refund or exchange.

Refunds will be made no later than 14 days after the day the returned product is received. It is the buyers responsibility to cover return postage costs.

We are unable to offer refunds or exchanges on personalised and bespoke orders unless faulty.

If you are returning a product from outside the UK please mark it as a return clearly on the customs form. This will prevent import charges on the returned parcel.

Orders can be cancelled within 24 hours of being placed by emailing rosie@smittenknits.co.uk

Returns will need to be sent to the following address:

Smitten Knits
4 Nairn Way,
Leicester LE19 4DY
United Kingdom